Money-Back Guarantee

The Money-Back Guarantee applies exclusively to the customer’s first subscription purchase made directly through our website. This guarantee is limited to one (1) unit per customer and may not be used more than once.

We want you to feel confident trying HabitONE. If you're not satisfied with your first purchase made through our website, you can request a refund within 30 days of your initial order. Just reach out to us at help@habitone.co, and we’ll be happy to help.

To avoid delays or complications, please contact us before returning any products. Items sent back without prior notice may be hard to identify, which could lead to delays or make the refund ineligible. Also, returns sent to an incorrect address without consulting us first are not our responsibility and may not be refunded or resent.

You may return either all products from your order or some of them. If the return is partial, we will issue a partial refund for the items returned. 

Opened products are not eligible for refunds, except for one (1) opened unit from your's first subscription order, provided the refund request is submitted within 30 days of the initial purchase. For all recurring orders only unopened products are eligible for return and refund.

If you placed your first order on several bags of one product, only unopened bags are eligible for refund. Eg: if you placed your initial order on 60-servings of our Product (2 bags of 30-servings), opened 1 bag and did not like it, only the other 1 unopened bag is eligible for refund.

The guarantee applies only to subscription items, not one-time purchases.

Returns of Unopened Items

Products must be unused, unopened, and in their original packaging to qualify for a return. We reserve the right to reject returns that don’t meet these conditions.

We strongly suggest contacting us prior to your decision to return in order to receive a prepaid return label. Without it, we cannot guarantee a refund if the item is lost in transit. Once the returned item arrives and passes inspection, we’ll refund the purchase price

Return and refund procedure

If you wish to request a return, please follow the steps outlined below to ensure proper processing:

1. Review this Refund Policy carefully to confirm that your product is eligible for return and that all applicable conditions and procedures are met.

2. Contact HabitONE at help@habitone.co with your return request. Your message must include: the reason for the return or refund request, your full name, the email address used to place the order, and the corresponding order number.

3. Upon review and approval of your request, HabitONE will provide further return instructions and, where applicable, a prepaid return shipping label.

4. Securely package the product(s) being returned in appropriate packaging (such as a box or bubble mailer), affix the provided return label, and tender the package to the designated carrier.

5. Notify HabitONE once the return shipment has been sent.

6. Upon receipt and inspection of the returned product(s) and confirmation of eligibility, HabitONE will process the approved refund. Refunds are typically issued within up to 1-2 business days after processing and may take additional 4-5 working days to appear, depending solely on your bank.

Undelivered or Returned Shipments

If your package is returned to us due to an incomplete or incorrect address, we are not obligated to resend it. A refund may be issued, minus the shipping cost, as long as the product is returned in good condition.

In cases where a shipment is marked undelivered and returned to us, you may request a replacement or a full refund. Alternatively, we can reship your order once you pay a new shipping fee. This does not apply to refused packages, which are handled differently.

We are unable to process any replacements or refunds more than 45 days after delivery.

HabitONE is not responsible for delays, damage, or loss caused by third-party shipping carriers. Customers are responsible for providing accurate and complete shipping information at the time of purchase to prevent misdelivery or failed delivery.

In the event a shipment is delayed, damaged, or marked as lost in transit, HabitONE may, at its discretion, assist the customer in contacting the carrier or submitting a claim. However, ultimate responsibility for delivery rests with the shipping carrier, and HabitONE is not obligated to replace, reship, or refund orders that are lost or delayed after being transferred to the carrier.

Damaged Packages

If any items in your order arrive damaged, contact us at help@habitone.co. Once we confirm the issue, we will send a replacement for the affected item. Proof of the damage is required before any replacements are issued. Claims made after 45 days of delivery will not be accepted.

Refused Packages

Refusing a package will result in a return shipping fee, which will be deducted from your refund. The exact amount will be determined by the shipping provider and cannot be confirmed beforehand. By refusing the package, you agree to these charges.

Please note: refused packages can be lost during return transit. If your package doesn’t make it back to our warehouse, we cannot issue a refund. We highly recommend accepting deliveries and contacting us to initiate a proper return instead of refusing the shipment.

Modifying Orders

If you'd like to make changes to an order, email us at help@habitone.co as soon as possible. If the order hasn't been processed (i.e., no packing slip has been created), we can make adjustments or cancel it. Once it's processed, it cannot be changed.

Duplicate Orders

HabitONE is not responsible for multiple identical orders placed by mistake. It is up to the customer to review their order before confirming. Any returns for duplicate orders will be subject to the standard return policy.

Annual Plan

All sales under the annual plan are final. Once processed and shipped, orders cannot be canceled or refunded. Due to the speed and automation of our fulfillment system, we are unable to stop subsequent shipments once they’ve begun. Please review your order carefully before submitting it.

Payment disputes 

Before initiating a chargeback or payment dispute with a bank or payment provider, customers must first contact HabitONE at help@habitone.co and allow a reasonable opportunity for resolution. Chargebacks submitted without prior contact may be considered unauthorised and may result in account suspension, loss of promotional eligibility, and HabitONE disputing the chargeback using order, delivery, and communication records.

HabitONE reserves the right to deny refunds, replacements, or returns in cases of suspected fraud, abuse, or misuse of this Refund Policy. This includes, but is not limited to, repeated refund requests, false claims of non-delivery, consumption of products followed by refund requests, refusal of packages without prior notice, or chargeback abuse. HabitONE may limit, suspend, or terminate accounts engaged in such activity.

HabitONE maintains records of customer consent, order confirmations, billing attempts, delivery confirmations, and customer communications, which may be used as evidence in the event of a refund dispute or chargeback.

Free Gifts

In the event that a complimentary gift is missing from a subscription order, HabitONE may, at its discretion, include the missing gift with the customer’s next scheduled subscription shipment. Complimentary gifts are not shipped separately and are available only in connection with active subscription orders. No refunds, replacements, or standalone shipments will be issued for missing complimentary items.

We are able and willing to resend you Gifts in case they are digital.

In any case we encourage you to contact us at help@habitone.co to resolve this issue.