Money-Back Guarantee

We want you to feel confident trying HabitONE. If you're not satisfied with your first purchase made through our website, you can request a refund within 45 days of your initial order. Just reach out to us at help@habitone.co, and we’ll be happy to help.

To avoid delays or complications, please contact us before returning any products. Items sent back without prior notice may be hard to identify, which could lead to delays or make the refund ineligible. Also, returns sent to an incorrect address without consulting us first are not our responsibility and may not be refunded or resent.

Refund eligibility requires that:

• Products must be in their original packaging;
  

• You cover the return shipping costs.

Please note:

• You may return either all products from your order or some of them. If the return is partial, we will issue a partial refund for the items returned; 

• Refunds are not available for returns made after 45 days from the original purchase date;
  

• Opened products are not eligible;
  

• The guarantee applies only to subscription items, not one-time purchases.

Returns of Unopened Items

Products must be unused, unopened, and in their original packaging to qualify for a return. We reserve the right to reject returns that don’t meet these conditions.

You're responsible for the cost of returning the product. We strongly suggest using a trackable shipping method and emailing us the tracking number. Without tracking, we cannot guarantee a refund if the item is lost in transit. Once the returned item arrives and passes inspection, we’ll refund the purchase price.

Undelivered or Returned Shipments

If your package is returned to us due to an incomplete or incorrect address, we are not obligated to resend it. A refund may be issued, minus the shipping cost, as long as the product is returned in good condition.

In cases where a shipment is marked undelivered and returned to us, you may request a replacement or a full refund. Alternatively, we can reship your order once you pay a new shipping fee. This does not apply to refused packages, which are handled differently.

We are unable to process any replacements or refunds more than 45 days after delivery.

Damaged Packages

If any items in your order arrive damaged, contact us at help@habitone.co. Once we confirm the issue, we will send a replacement for the affected item. Proof of the damage is required before any replacements are issued. Claims made after 45 days of delivery will not be accepted.

Refused Packages

Refusing a package will result in a return shipping fee, which will be deducted from your refund. The exact amount will be determined by the shipping provider and cannot be confirmed beforehand. By refusing the package, you agree to these charges.

Please note: refused packages can be lost during return transit. If your package doesn’t make it back to our warehouse, we cannot issue a refund. We highly recommend accepting deliveries and contacting us to initiate a proper return instead of refusing the shipment.

Modifying Orders

If you'd like to make changes to an order, email us at help@habitone.co as soon as possible. If the order hasn't been processed (i.e., no packing slip has been created), we can make adjustments or cancel it. Once it's processed, it cannot be changed.

Duplicate Orders

HabitONE is not responsible for multiple identical orders placed by mistake. It is up to the customer to review their order before confirming. Any returns for duplicate orders will be subject to the standard return policy.

Annual Plan

All sales under the annual plan are final. Once processed and shipped, orders cannot be canceled or refunded. Due to the speed and automation of our fulfillment system, we are unable to stop subsequent shipments once they’ve begun. Please review your order carefully before submitting it.